Frequently Asked Questions
In this FAQ section, you’ll find answers to the most common questions we get about our services, delivery options and everything in between. If you can’t find what you’re looking for, feel free to reach out to us directly by phone or by using our contact form.
Our Product Overview pages are there to give you a general idea of the types of materials and supplies we offer. While we don’t currently list full product details or prices online, our team is happy to help with any specific product enquiries, just get in touch!
Tudors is part of the Robert Price Group, the largest independent builders’ merchants in South Wales and The Borders. Group ownership means access to a wider range of stock, better pricing and more support, while keeping the local service you know and trust.
Not yet! Our full online shop is coming later this year. In the meantime, we’re still here to help, just contact us directly for stock availability, pricing, or product advice.
We do not offer an online Click & Collect service at present, but it’s something we’re working on developing. Instead, call your local branch and arrange collection over the phone. You can pay remotely via secure payment link via text, and your goods can then be confirmed for collection later that day (depending on stock availability), or on another date to suit you. For details on your local branch, visit our Branch Finder.
Just get in touch with our sales team, by phone, email, or using our website’s contact form. Let us know what you need and we’ll provide a full written quote as soon as possible.
Yes, we can! When requesting your quote, just let us know whether you’d like a delivery, collection, or both options and we’ll tailor the quote to suit.
No, we don’t need any payment details to provide a quote. There’s no obligation, just helpful pricing based on what you need.
Not at all. We’re open to both trade and retail customers. You don’t need an account to get a quote or make a purchase.
You can apply for a Trade Account in branch or through our website. Fill in the relevant application form and our head office accounts team (at Robert Price) will process it as quickly as possible.
Most likely, yes! Please let us know about any access issues when placing your order. We’ll do our best to accommodate, whether that’s using a smaller delivery vehicle or discussing other options.
Can’t find what you’re looking for?
Contact your local branch, using our Branch Finder, or send us your question via our contact page.
Get in Touch