Frequently Asked Questions

Tudors is part of the Robert Price Group, the largest independent builders’ merchants in South Wales and The Borders. Group ownership means access to a wider range of stock, better pricing and more support, while keeping the local service you know and trust.

Yes, we offer a comprehensive delivery service covering Herefordshire and the surrounding counties. For orders placed online we currently cover the following postcodes:

All HR | WR15 | SY8

Can’t find your postcode?
Due to the nature of our business, there may be occasions when we’re delivering outside of our usual area. Please get in touch with our team using the help icon on the bottom right of your page, to see if we can help.

Visit the Delivery Information for Online Orders, or Delivery Information for Branch Orders pages for more information on our delivery services.

We have a fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible. Please view Delivery Information for Online Orders, or Delivery Information for Branch Orders pages for further details and speak to a member of staff for specific enquiries.

All orders placed online are subject to the following delivery charges:

Free Delivery on Orders Over £250
We currently have a promotion for free delivery on all online orders over £250 including VAT. This offer excludes any ‘Custom Delivery’ charges. More details on Customer Delivery Charges can be found below.

Standard Delivery: £10 inc VAT
This is our standard delivery charge and covers all postcodes within our standard delivery area.

Big & Bulky Delivery: £20 inc VAT
Some of our products will have delivery restrictions based on their size or weight. Our Big & Bulky Delivery charge will cover the use of specialist vehicles or additional team members to deliver your order.

Custom Delivery: There may be items on our website that have a custom delivery charge, or minimum order values. These are highlighted on each product page and will be automatically calculated at checkout.

Visit our Delivery Information for Online Orders, or Delivery Information for Branch Orders pages for more information on our delivery services.

We do not offer an online Click & Collect service at present, but it’s something we’re working on developing. Instead, call your local branch and arrange collection over the phone. You can pay remotely via secure payment link via text, and your goods can then be confirmed for collection later that day (depending on stock availability), or on another date to suit you. For details on your local branch, visit our Branch Finder.

No, we currently have a limited range of stock available to buy online. We are working on increasing the number of products that are available with new products added everyday.

If you can’t find the product you’re looking for on our online shop, please contact your local branch or send a quotation request via our contact form, and one of the team will get back to you.

Just get in touch with our sales team, by phone, email, the contact form or using the help icon on the bottom right of your page. Let us know what you need and we’ll provide a full written quote as soon as possible.

Yes, we can! When requesting your quote, just let us know whether you’d like a delivery, collection, or both options and we’ll tailor the quote to suit.

No, we don’t need any payment details to provide a quote. There’s no obligation, just helpful pricing based on what you need.

Not at all. We’re open to both trade and retail customers. You don’t need an account to get a quote or make a purchase.

You can apply for a Trade Account in branch or through our website. Fill in the relevant application form and our head office accounts team (at Robert Price) will process it as quickly as possible.

We don’t offer a ‘set’ discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.